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Shipping Policy

Effective Date: 02-12-2024

At Asvattha.in, our goal is to deliver your live plants in excellent condition and as promptly as possible. This Shipping Policy outlines our shipping procedures, including processing times, delivery methods, and how we handle issues related to product availability.

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1. Shipping and Processing Times

a. Available Products

  • Order Processing: Orders for products that are in stock will be processed and shipped within 48 hours of receiving your order.

  • Shipping Days: We ship orders from Monday to Friday, excluding public holidays.

  • Delivery Timeframe: After shipment, delivery typically takes 3-7 business days, depending on your location within India.

b. Weekly Deals

  • Order Processing: Products purchased under our Weekly Deals will be shipped once a week at the end of the week.

  • Delivery Timeframe: Once shipped, these products will also arrive within 3-7 business days, subject to your location.

 
2. Shipping Charges

  • Standard Shipping Rates: Shipping fees are calculated at checkout based on the weight, dimensions of the package, and delivery destination.

  • Free Shipping Offers: We may offer free shipping promotions from time to time. Please check our website for current offers.

  • Additional Charges: Remote locations may incur extra shipping fees. Any additional charges will be displayed at checkout.

 

3. Shipping Locations

  • Service Area: We ship to most locations across India.

  • Non-Serviceable Areas: If we are unable to deliver to your location, we will notify you promptly and issue a full refund.

 

4. Order Tracking

  • Tracking Information: Once your order is shipped, you will receive an email or SMS with a tracking number and a link to track your package.

  • Account Dashboard: You can also log in to your account on our website to view order status and tracking details.

 

5. Product Availability and Stock Issues

  • Out-of-Stock Items: In rare cases where a product becomes unavailable after you've placed an order, we will inform you immediately.

  • Full Refunds: If we cannot fulfill your order due to product unavailability, we will issue a full refund to your original method of payment.

  • Alternative Options: You may choose to wait for the product to be back in stock or select an alternative product of equal value.

 

6. Delivery Guidelines

  • Delivery Address: Please ensure that your delivery address is complete and accurate to avoid delays.

  • Recipient Availability: Make sure someone is available to receive the package at the provided address.

  • Multiple Delivery Attempts: Our courier partners will attempt delivery up to [insert number] times. If unsuccessful, the package will be returned to us.

 

7. Delays and Exceptions

  • Unforeseen Circumstances: While we strive to meet our delivery timelines, delays may occur due to factors beyond our control, such as weather conditions or logistical issues.

  • Customer Notification: In case of significant delays, we will notify you via email or phone.

 

8. Packaging

  • Secure Packaging: All plants are carefully packaged using protective materials to ensure they arrive in healthy condition.

  • Eco-Friendly Materials: We use sustainable packaging materials whenever possible to minimize environmental impact.

 

9. Damaged or Lost Shipments

  • Damaged Goods: If your plant arrives damaged, please refer to our Cancellation and Refund Policy for details on replacements.

  • Lost Packages: If your shipment is confirmed lost, we will offer a full refund or resend the product at no additional cost.

 

10. Special Instructions

  • Delivery Instructions: You may add specific delivery instructions during checkout. While we cannot guarantee all requests, we will do our best to accommodate them.

  • Contactless Delivery: If you prefer a contactless delivery, please specify this in your delivery instructions.

 

11. Customer Responsibilities

  • Receipt of Goods: Upon receiving your order, please inspect the package for any damage.

  • Timely Reporting: Report any issues within 24 hours to qualify for a replacement.

 

12. Contact Us

If you have any questions or need assistance, please contact our customer support team:

  • Email: contact@asvattha.in

  • Phone: +91-9448402512

  • Operating Hours: Monday to Friday, 9:00 AM – 6:00 PM IST

 

13. Policy Updates

  • Changes to Policy: We reserve the right to update or modify this Shipping Policy at any time without prior notice.

  • Effective Date: Changes will be effective immediately upon posting on our website.

  • Notification: We will notify customers of significant changes via email or through a notice on our website.

Ideal Name for the Shipping Policy Page

We recommend naming this page "Shipping Policy". This name is clear, concise, and commonly used across e-commerce websites, making it easy for customers to find and understand your shipping procedures.

Thank you for choosing Asvattha.in. We are dedicated to bringing nature closer to you by delivering quality live plants directly to your doorstep.

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